The 7 Steps To Diffuse An Argument Without Saying Sorry

2. Listen To The Tirade

Insubordinate man with zipped mouth
Image source: shanaschutte.com

Let the other person get it out…all of it out, without interjecting or defending yourself. Interrupting could fuel the fire because it might appear you are removing the validity of their complaint. Listen for what the other person wants you to hear.